We want our customers to enjoy our beautiful products and services. So let us know if anything is not as expected or how we can improve products and/or services. Use the Online Return Form to submit a return request for online purchases. Please note that online purchases may be returned within 14 (fourteen) days. Follow the instructions below in order to process your return quick and properly.
- Fill in the Online Return Form below.
- Wait for Johnny Loco to accept your return request.
- When accepted, accessories can be send in its original packaging. Unharmed and in good condition, with a copy of the purchase invoice. Please pack it carefully so that it will not be damaged during the shipping process. We suggest using a carton box and bubble wrap.
- When one or multiple bicycles need to be returned, we will contact you to make a pick-up appointment.
- If possible, send a shipment confirmation by sharing the track & trace code provided by the shipment carrier. Johnny Loco is not responsible for items lost in transit and a return cannot be processed until the item is received.
To return an item not purchased online, please contact us via email@example.com with your contact details, a description and clear images of the item you want to return.* is required